Frequently Asked Questions
We are here to guide you through every step. You can find answers to frequently asked questions or contact us if you have any questions!
What is Frequency Masters Network?
Frequency Masters Network is a streaming and learning platform featuring conversations, sessions, and applied explorations focused on consciousness, perception, and expanded models of reality.
How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access the Transmissions?
Once you sign into your account, navigate the Transmissions in the top menu to access all of our videos.
Is there a community or discussion space?
Some memberships may include access to community features or discussion spaces. Participation is subject to community guidelines and respectful conduct.
What kind of content is available on the network?
Content includes long-form conversations, curated discussions, applied sessions, and other educational or experiential media delivered through video, audio, and written formats.
What devices can I use to access the platform?
Frequency Masters Network is accessible via web browsers, mobile devices, tablets, and supported TV applications. Streaming quality depends on your device and internet connection.
Is this platform a substitute for medical, psychological, or professional advice?
No. Content on Frequency Masters Network is provided for educational and informational purposes only and is not a substitute for medical, mental health, legal, or professional advice.
How is my personal information handled?
Your personal data is handled in accordance with our Privacy Policy. We do not sell or share personal information outside of what is necessary to operate the Services.
Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
Is this network free or paid?
Some content may be available for free, while other content requires a subscription, membership, or individual purchase. Access details are clearly indicated before viewing or purchasing.
Still need help?
Our team is ready to assist you!
For support please contact: john@frequencymastersacademy.com